Here you can find our Terms and Conditions. Before working with us we advise everyone to read them so at the end of the day both parties are on the same page and there are no surprises for neither of us.
Scheduling of one or more of our services will mean you agree to be obliged by the here stated rules and regulations.
- THE CONTRACT
1.1. These terms and conditions shall be incorporated into the Contract.
1.2. These terms and conditions may only be amended or varied if such amendment or variation shall be agreed or confirmed by The Contractor in writing.
1.3. The Client agrees that placing an order for work (via the Expert Floor Sanding) shall constitute the Clients acceptance of these terms and conditions, which shall be incorporated into the Contract between the Client and The Contractor (which shall be appointed to undertake the work by the Expert Floor Sanding).
The Expert Floor Sanding shall act as agent for The Contractor, and which will prior to the work commencing notify the Client of the identity of The Contractor, which shall be appointed to undertake the relevant work. The Client is notified
that there are a number of specialist teams which constitute separately incorporated companies, and the Expert Floor Sanding will appoint the specialist team to undertake the work in question, and that each specialist team has the benefit of public liability and professional indemnity insurance cover.
1.4. Unless otherwise agreed in writing by The Contractor, these terms and conditions shall prevail over any terms of business or purchase conditions put forward by the Client.
1.5 It is agreed and declared that The Contractor shall not be obliged under the Contract to carry out any work act or matter which shall be unlawful- and it is agreed that this condition shall prevail over anything which may be otherwise agreed between the Expert Floor Sanding/The Contractor and the Client
2.1. The Contractor habitually uses metric measurements and national average room sizes when calculating quotations over the telephone or by another remote method. Any telephone or other remote quotations are to be used only as a guide for customers – and not as a final price. Final prices are on quotations sent to the
Client in writing by email, fax or post after a Premises inspection has been carried out.
2.2. Wood floor restoration services are charged per linear meter taking into account the type and the state of the floors/subfloors. Some flooring materials and flooring details may require more time and resource refinishing, and therefore The Contractor may in such case decide to charge at rates higher to the ones
published upon its website, discussed over the telephone or discussed verbally at any estimation meeting, or contained within The Contractor’s advertising literature
2.3. The Contractor reserves the right to amend the quotation, should the Client amend or vary the Client’s requirements.
2.4. Differences in measurements of the actual size and the ones quoted, with an excess of 5% will be discussed with the Client prior to the start of the work. In such case, The Contractor shall be entitled to increase the price of the work by such amount as may be just and reasonable
2.5. All telephone quotes will be subject to reassessment after a viewing of the floors at the Premises.
2.6. The Contractor reserves the right to amend a quotation not accepted within 90 days.
2.7. The Contractor has a minimal charge of £350.00 for any project.
2.8 Whenever The Contractor is called to carry out an inspection of a finished project, where the Client has stated a problem which is caused naturally (expansion or shrinking of the timber due to the weather conditions, humidity etc.), or accidentally by the Client or a third party, a call-out charge of £50 will be made.
2.9 The quotation (unless otherwise stated) excludes the clearing of waste material and/or debris created by the work.
3.1. Unless otherwise agreed or specified to the contrary in the quotation, The Contractor shall provide all products, tools, and equipment reasonably required to carry out the work.
3.2. The Client shall provide adequate and accessible supplies of running water and electricity at the Premises to enable the work to be carried out.
3.3 Sanding machinery requires 240v of electric supply. The Client shall ensure that their power supply at the Premises can provide this level of electric power.
3.4 Where necessary, where the work is to be carried out within a residents parking area, the Client will when requested provide visitor parking permits to The Contractor to enable it to park its vehicles for the purposes of carrying
out the work.
3.5 The Client will reimburse to The Contractor for any pay and display charges, congestion charges, skip licenses and skip parking fees which are reasonably incurred in relation to carrying out the work. These charges are in addition to
the amount contained in any quotations/contract price.
- PAYMENT, PRICE, AND EXTRAS
4.1. Payments are accepted in cash (up to £10,000 only), or bank transfer.
4.2. (Unless otherwise agreed or stated to the contrary in the quotation), a 30% deposit payment is due on the day of starting the project. The deposit payment is not refundable if the Client decides to cancel a project after any workers have arrived on site. The Contractor shall not be obliged to commence and/or continue work at the Premises unless and until the deposit has been paid.
4.3 (Unless otherwise agreed or unless stated to the contrary in the quotation), the remaining payment of 70% plus the cost of any extra or additional work requested, or of any variations requested, shall be due on the date for the completion of the work. The Client should make payment before the workers leave the Premises at the end of the project.
4.4. The Contractor reserves the right to charge simple interest upon any overdue sums, at the rate of 8% per annum, with interest to be computed upon a daily basis
4.5. All bank charges incurred due to a Client`s cheque being returned unpaid will be passed to the Client.
4.6 The Contractor reserves the right to stop work and/or cease to continue work and remove its workers from the Premises if any payment due is wholly or partly unpaid and/or continues to remain unpaid.
4.7 The Contractor reserves the right to stop work and/or to cease to continue work and to remove its workers from the Premises, in the event that the Client is subject to an insolvency procedure, (to include but not be limited to the appointment of an administrator and/or an administrative receiver, the service of a statutory demand, the presentation of a bankruptcy and/or winding up petition. and the proposing of an arrangement of general creditors.) The Contractor shall also be entitled in such circumstances by service of notice in wiring upon the Client and/or upon a relevant insolvency office holder, to terminate the Contract.
4.8. The Contractor reserves the right to amend the price of the Contract by such amount as may be just and equitable if the price has been computed upon a misrepresentation made by or on behalf of the Client.
4.9 The Client will pay a reasonable price for any extra work and/or for any variation to the work outside the scope of the Contract, which The Contractor and/or the workers are asked to undertake at the Premises by the Client or by any director,
officer or manager of the Client or other person representing the Client at the Premises.
- CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013.
5.1 Where the regulations apply, notice of statutory cancellation rights are set out below;-
5.1.1 Right to cancel
If the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to the relevant contract between yourself and The Contractor, you will have the right to cancel the contract within a relevant 14 day period without giving any reason.
The cancellation period will expire after 14 days from the date of the Contractor from the date you first receive this notice, whichever shall be the latter.
To exercise the right to cancel, you must inform the Expert Floor Sanding and/or The Contractor of your decision to cancel the Contract by a clear statement (letter sent by e-mail and inform us over the phone).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.1.2 Effects of cancellation
If you cancel this contract, you will receive a refund of all payments received from you, (except in respect of the value of any work and out of pocket expenses which has been carried out and/or incurred at your request, and which you will remain responsible to pay for).
The refund will be made without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
You will receive the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement.
- WORK ISSUES
6.1. Repairs and Existing Damage and other related issues
6.1.1 Minor repairs (such as fixing down loose floorboards, filling of cracks, etc.) will be made as necessary to make good and even out the floor surface unless otherwise instructed by the Client. Substructure repairs
and/or any major repairs (including nailing down all nails or screws) will only be made after instruction by Client and shall in such case be chargeable to the Client as an extra;
6.1.2. The Contractor reserves the right to charge a reasonable sum as an extra in respect of any work which it undertakes at the request of the Client and which was not readily apparent from The Contractor’s pre-contract inspection(s) of the Premises upon which their quotation was based. An example is an unforeseen
work required to areas which are covered over with carpets or other floor coverings or to areas which are hidden by furniture or other objects.
6.1.3. The colour and quality of timber provided by The Contractor under the Contract shall be in accordance with market availability in terms of quality, age, colour, and grain;
6.1.4. Accordingly, the nature of wood timber provided under the Contract cannot be guaranteed to be the same colour and shade etc. as existing ones.
6.1.5 The Contractor shall have no responsibility in respect of existing damage to Clients property in the form of old and pre-existing stains/burns/spillages etc. which cannot be cleaned and/or removed completely by its workers by use of industry standard methods.
6.1.6 The Contractor shall not be responsible for a poor result in sanding or restoration where this is a result of considerable wear and tear and/or excessive damage of the floor arising prior to the start of the work.
6.1.7. The Contractor shall not be responsible for any odours arising during and/or after the work where this is due to factors such as lack of ventilation, and/or appropriate heating.
6.1.8 The Contractor shall not be responsible for any damage caused as a result of placing furniture by the Client on the floor, within 12 hours following the time of application of the last coat of varnish/oiling/
waxing on the floor.
6.1.9 The Customer shall be required to provide to the workers on site reasonable facilities to undertake the work in terms of normal and/or artificial light, heating, and toilet facilities
6.2. Gap Filling
6.2.1. Due to the natural movement of the wood (expansion or shrinking due to weather conditions, or when heating or other pipes are located directly under the floor) or exposure to extreme humidity or traffic load, resin filling cannot be guaranteed and The Contractor is not responsible if the resin should fail at any time due to such reasons.
6.2.2. When a slivers gap-fill method is used, The Contractor cannot guarantee that the slivers (even though produced from reclaimed timber) used to fill the gaps can be an exact match to the existing floor – every piece of wood is unique, therefore it might vary in colour, grain, shade etc.
6.2.3 The edges/gaps between the floor and the walls/skirting boards are not included in the quotations unless otherwise instructed. Such gap filling is a subject to additional service and charges;
6.2.4. Gaps between risers and steps on a staircase do not fall in the general services of the quotation unless otherwise instructed and charged additionally
6.3. The Floor Sanding Process
6.3.1. It is the Client’s responsibility to ensure rooms are completely empty of furniture and persons at the start of work. All effects that might be damaged by the process of sanding or from dust (books, paintings,etc.) should be removed from the work areas. A furniture removal service is available as an extra, and please advise the Expert Floor Sanding if this is required;
6.3.2. If rooms are not left empty, The Contractor cannot be held liable for any damage that occurs due to the moving of furniture, and/or guarantee a completely uniform finish;
6.3.3. The sanding process to be used is materially (estimated at 95%) dust-free. Small amounts of fine dust will, however, be produced. Where it is necessary to use hand sanders (such as upon stairs, small landings, corner areas, etc.) or make repairs this may increase the amount of dust produced by the work. The
Company shall not be responsible for any damage caused by dust emanating from the work;
6.3.4. Although reasonable care will be exercised by The Contractor, due to the nature of the machine and staining/finishing work, decoration and skirting may be liable to marking. The Contractor cannot be held responsible for this nor the cost of the redecoration of the skirting boards.
6.3.5. Stairs sanding includes sanding/sealing of flats and risers only. Sides, poles and handrails will be treated as an extra if not specifically provided for by the quotation.
6.4.1. Colour samples are a small representation, and there will be slight colour or shade variation when applied over a larger area.
6.4.2. Once colour stain has been agreed, verbally or otherwise, any changes after the staining process has been started will be chargeable as an extra.
6.4.3. It is the Client’s responsibility to check colour at the moment of application. Any recoloring will be chargeable as an extra.
6.4.4. Due to the nature of the stain application technique, skirting may be marked during colouring. The Contractor cannot be held liable for any marking or redecoration required as a result.
6.4.5. Complete uniformity is not always possible when colouring and finishing a floor by hand. The Contractor shall have no responsibility in respect of the same.
6.5. Sealing & Maintenance
6.5.1. The Contractor provides four coats of lacquer or two coats of oil/hard wax (depending on the Client’s choice) as standard. Additional coats are available at extra cost;
6.5.2. Whilst The Contractor will exercise reasonable skill and care, hand applied seals may not show complete uniformity. Recoating at the Client’s request will be chargeable as an extra;
6.5.3. Seal longevity is dependent on traffic conditions/usage and upon a standard of maintenance implemented by the Client;
6.5.4. All floor seals are designed for “wear resistance” and not “impact”. The impact resistance depends on the density of the wooden floor itself but can be increased by using Junckers High-Performance lacquer. Such lacquer will be charged as an extra if not included within the quotation;
6.5.5 We recommend maintaining floor with professional maintenance products only (such as Bona or Osmo);
6.5.6. Professional maintenance programmes are available to be provided by The Contractor as an extra. Please ask if this is required;
6.5.7. Lacquers are generally touch dry in 1-2 hours, oils – in 6-8 hours (the duration of drying time may vary depending on the manufacturer and the weather conditions). It is the Client’s responsibility to make
arrangements as necessary so as to avoid contact or other interference with seals during curing time;
6.5.8. Lacquers require 3 days curing time and should be protected whilst curing (and in particular not exposed to heavy foot traffic or being covered by anything like plastic sheets, rugs or any floor covers);
6.5.9. Floors should not be covered, nor furniture replaced until the curing process is complete. The Contractor cannot be held liable for marking to floors after the job is complete and once accepted by the Client;
6.5.10. It is not the responsibility of The Contractor to protect floors after completion of work on site;
6.5.11. The Contractor reserves the right at its reasonable discretion to change the job specification on site as may be reasonably necessary in order to provide the most appropriate or suitable finish for the floor.
6.6. Hours of Work
6.6.1 Where possible, hours of work will be 8am-6pm, Monday to Sunday. However, due to the nature of the sealing process, staff may have to make site visits at any time.
6.7. Rubbish Removal and Disposal
6.7.1. Rubbish (including but not limited to sawdust produced in the process of sanding the floors at the Premises, removed damaged and replaced floorboards and timber pieces, carpets, floor covers and underlay’s etc.), removal is NOT included in work price unless otherwise stated. To arrange for removal of the same The Contractor will make an extra charge;
- The Contractor does not itself provide the service of rubbish disposal.
- POSTPONEMENT AND ACCESS
7.1. The Client may postpone the start date of any work by giving at least 48 hours prior written notice to the Expert Floor Sanding.
7.2. The Contractor reserves the right to charge £50 in the event that the start date of the work is postponed by the Client.
7.3. The Client will provide reasonable access to the workers to the Premises and will (in so far as the Client may grant the same) provide reasonable loading/unloading facilities and also reasonable routes for the transportation of any plant, equipment, and materials to relevant working areas.
7.4 If the Client requests keys to be collected by The Contractor from another site a reasonable distance away from the Premises then a £30.00 charge will apply. The charge will cover only the pickup of keys. If said keys need to be returned back to the pickup address or any other address, another charge of £30.00 will apply. The Contractor may charge a reasonable sum of more than £30.00 if the address where the keys are to be picked up from or to be returned is located some distance away from the Premises.
7.5 To assist, the Workers may in their discretion move small items of furniture on site. Such assistance may however not be provided including upon considerations of Health and Safety of the workers. Furniture
requiring more than one person to move will not be moved by the workers on site. Such assistance may however not be provided including upon considerations of Health and Safety of the Workers. Furniture requiring more than one person to move will not be moved by the Workers.
7.6 The Client shall be responsible for ensuring that where reasonably required or necessary a representative of the Client with relevant authority will be present on the Site during the carrying out of the
work. – especially on completion in order for the works to be checked and received.
- COMPLAINTS PROCEDURE
8.1. Any complaints should be made or confirmed to The Contractor and/or the Expert Floor Sanding in writing.
8.2. The Expert Floor Sanding and/or The Contractor will investigate any complaint and attempt to resolve the matter to the satisfaction of the Client.
8.3. The Client agrees to allow The Contractor to return to site and to remedy at The Contractor’s own cost and expense any defects or other remedial work which the Client may advise to The Contractor and/or the Expert Floor Sanding, and which The Contractor decides to undertake (which will be without any acceptance any legal responsibility on its part).
- TIME FOR COMPLETION OF WORK
9.1 Any time or date provided for the completion of the work shall be an estimate only and the only obligation of The Contractor is to use its reasonable endeavors to complete the work within an estimated time or date of completion.
9.2 The Contractor shall not have any responsibility if the work is delayed and/or completed late due to any circumstances beyond The Contractor’s reasonable control, such as (but not limited to) inclement weather, staff sickness, default on the part of any subcontractor, transport disruption, non-delivery and/or non-availability and/or disruption of supply of material or other required items, the breakdown of any plant or equipment, or power cuts or the failure of the power or water supply at the Premises.
9.3 Without prejudice to Clause 9.2, The Contractor shall not be liable to pay any compensation in the event of the start date of the work requiring to be rescheduled due to any circumstances beyond The Contractor’s reasonable control.
9.4 The Contractor shall also have no liability to pay compensation in the event of any workers arriving late at the Premises. The Contractor will instruct the workers to arrive on time but sometimes due to transport related and other problems which are beyond The Contractor`s control, the workers may arrive with a delay.
9.5 The duration of the works estimated in the quotation is based on the assumption that a one-man team will be assigned – the time might vary/shorten significantly dependent on the number of team members available to start any project. Any estimated duration is to be taken as a rough guide
- EXCLUSION / LIMITATION OF LIABILITY
10.1 The Contractor shall not be responsible for any indirect or consequential loss and/or for any loss of profits on the part of the Client resulting from any breach of contract on the part of The Contractor.
10.2 Without prejudice to clause 10.1 above, the liability of The Contractor for any breach of contract shall be limited to 2 x the price to be paid by the Client for the relevant work to be carried out under the Contract.
10.3 The limitation of liability under Clauses 10.1 and 10.2 above shall not apply to any liability for which it is not legally possible for The Contractor to contract out of, to include in respect of any claims for personal injury and/or for fraud.
10.4. Whilst The Contractor will make every effort not to break items, accidents do happen. Identical replacement may not be possible. For this specific reason, The Contractor requests all irreplaceable fragile or valuable items be safely stored away from relevant work areas. The Contractor does not accept responsibility for any accidental damage to such items which are not so removed from the work area.
10.5. Without prejudice to clause 11.5 above, in case of any damage to Client`s property, the Client agrees to permit The Contractor (if The Contractor shall so require)( and without any acceptance of any liability on the part of The Contractor) at its own cost and expense to repair or replace the property in question (with any replacement to be with a reasonable substitute), and the Client will provide reasonable access for this purpose.
10.6 The Contractor shall not be liable for a non-satisfactory result from the work due to the Client, a third party and/or any animals walking on freshly sealed floors.
10.7. Without prejudice to the other exclusions, The Contractor shall not be liable for any accidental damage to any items of property worth £50.00 or less.
10.8 Without prejudice to the other exclusions, The Contractor shall not be responsible for any accidental damage to the Premises which shall cost less than £75 to remedy.
10.9. The Contractor shall not be liable for accidentally punching or nailing a water or gas pipe, whose location was not reasonably known to the workers.
10.10 Each sub-clause in this condition 12 shall be separate and independent from each other. In the event that any subclause shall be declared invalid by a Court of competent jurisdiction, this shall not affect the operation of any other subclause of this condition 12.
- SUPPLEMENTARY TERMS
11.1. With the exception of the Expert Floor Sanding, the provisions of this Contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this Agreement
11.2. The Expert Floor Sanding reserves the right (on behalf of the appointed company which is undertaking the relevant work) to make any changes to any part of these Terms and Conditions without giving any prior notice. It may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts and will be posted upon the Expert Floor Sandings’ website.
11.3 All notices under the Contract are to be made or confirmed in writing. Notices may be served upon the last known home or business address of the party to be served. Notices may be served by post, e-mail, webmail, or by any other reasonable method. Notices served by post (which are not returned by the post office) shall be deemed to have been served in the ordinary course of post, which in case of a United Kingdom address shall be 2 working days after the date of posting.
12.1. Any work undertaken by The Contractor is covered by Public Liability Insurance and Employers Liability Insurance.